Frequently Asked Questions (FAQs) for Smart Home Fixtures

Frequently Asked Questions (FAQs) for Smart Home Fixtures

What is the status of my order?

After placing your order at Smart Home Fixtures, you will receive a confirmation email to help you track the status of your order. Once your order is shipped, we will send you another email containing a tracking link. You can also check the status of your order by visiting the "Order History" section on your account page on our website.

Can I change my order?

You can change your order only if it has not yet been processed for shipping. To request changes, please reach out to our support team by submitting your request via the "Contact Us" form or through our Live Chat feature.

Do you accept returns?

Returns & Exchanges

Yes, we accept returns for our smart home gadgets and decor, subject to the following conditions:

  • The item must have been purchased from our online store.
  • The item should be unused and in its original packaging, including all tags.
  • A return or exchange request must be made within 7 days of delivery.

To initiate a return, please contact our support team through the "Contact Us" form or our Chat Box. A member of our support staff will respond promptly.

How do I cancel my order?

Orders can only be canceled within 72 hours of placement, unless the wrong item was ordered. If you wish to cancel, please email us within this time frame. After 72 hours, production begins, and we cannot revert your payment.

How do I track the progress of my order?

Once your order has shipped, you will receive an email and text notification with shipment details. You can track your order by clicking on the link provided in the email.

Can I change my delivery address after placing my order?

If your order has not yet shipped, we can change the delivery address as per your request. Please contact us through the "Contact Us" form for assistance.

Is it safe to use my credit/debit card on your website?

Absolutely! At Smart Home Fixtures, we prioritize your security. We use third-party payment processing services that are PCI-compliant, ensuring that all credit and debit card transactions are securely stored, processed, and transmitted using industry-standard encryption technology.

For further information or assistance, please contact our support team. Your satisfaction and security are our top priorities!