Return Policy for Smart Home Fixtures
Return Policy for Smart Home Fixtures
At Smart Home Fixtures, we want you to be completely satisfied with your purchase. That’s why we offer a 7-day return policy. You have 7 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- Must be in the same condition you received it
- Unworn or unused, with tags attached
- In its original packaging
- Include the receipt or proof of purchase
How to Initiate a Return
To start your return, please contact us directly. If your return is accepted, we will provide you with a return shipping label and detailed instructions on how to send your package back. Please note that items sent back without prior authorization will not be accepted.
Damages and Issues
Please inspect your order upon receipt. If you find any defects, damages, or if you receive the wrong item, contact us immediately so we can evaluate the issue and resolve it promptly.
Exchanges
For a quicker solution, if you wish to exchange an item, we recommend returning the original item. Once your return is accepted, you can make a separate purchase for the new item you desire.
Refund Process
After we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be processed automatically back to your original payment method. Please allow some time for your bank or credit card company to process and post the refund.
Contact Us
For any questions regarding returns, exchanges, or refunds, feel free to contact us anytime. Your satisfaction is our priority!
